If you received a shipment that is damaged (visibly or once you open the box), please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- Take pictures of the box and the parts that were damaged
Once the product is received back and inspected, we will contact you to let you know if the item can be fixed, replaced, or a credit will be issued.
All of our products are shipped via FedEx, UPS, or Freight. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to us or the manufacturer, you will be responsible for the return shipping costs and pay up to a 25% restocking fee if you choose to not have the item reshipped.